FAQ / Questions Le Voiturier Lyonnais
Online booking
How do I book my place online?
Simply visit our website (www.le-voiturier-lyonnais.fr) from your computer, tablet or smartphone. Enter your departure and return dates and times, complete the drop-down menus, validate your basket and pay online by credit card. Payment is completely secure with our bank.Can I book valet parking without knowing my final flight times?
Of course you can. Many charter flights do not confirm their schedules until 48 hours before departure. Simply indicate your departure and return dates, then enter provisional times to finalise your booking. As soon as you know your final times, please call us on 09 71 05 71 64.Will I have to enter my personal details again if I want to make a new booking?
When you made your first booking, you entered your personal details. If you have created a customer account, this information will be retrieved automatically, saving you time.How can I pay for my reservation for your valet service?
Directly on our website, by credit card; payment is fully secured by our bank.Will I receive an invoice for my booking?
Absolutely, your booking confirmation e-mail will also contain an invoice.
How the service works
How does our valet service work on the day of your departure?
To book valet parking, visit www.le-voiturier-lyonnais.fr : ON THE DAY YOU DROP OFF YOUR VEHICLE Call your valet 30 minutes before you arrive at your terminal drop-off point. His/her number is given in the confirmation email. If your actual time differs from that indicated when you booked, our team will do everything necessary to collect you as quickly as possible. If you need assistance, please contact us on 09 71 05 71 64 . PICK-UP Your valet will be waiting for you at the drop-off point of your departure terminal. He will help you with your luggage, carry out a FREE inventory of your vehicle and then drive it immediately to our secure car park located 2 km from the airport entrance.How does our valet service work when you return to the airport?
ON THE DAY YOU RETURN YOUR VEHICLE As soon as you have collected your luggage, call your valet. He or she will take your car to the meeting point just outside your arrival terminal at Lyon Saint-Exupéry airport. RETURN Your valet will return your vehicle to you outside your arrival terminal. If your return flight is changed or cancelled, contact our customer service department on 09 71 05 71 64 from Monday to Saturday between 9am and 5pm. Outside these times and in an emergency, contact your valet directly. His/her number is given in your booking email.
Safety and insurance
What is the address of the car park?
Our car park is located at 1 impasse de la Chapelle - 69720 Saint-Laurent-De-Mure It is secured by a 24/7 security presence, a complete video surveillance system with control screens, sectional doors at the entrance and exit, and comprehensive insurance cover.
Rates, special offers & loyalty
What additional services can I choose when booking online?
When you make your reservation, you can check the rates and book the following options online: * Cancellation insurance**: reimbursement in the event of cancellation before the scheduled date and time. * Electric recharging**: we recharge your vehicle while you are away. * Windscreen check (free)**: with our partner Solution Vitrage, we check the windscreen of all our customers, whether the option is selected or not. In the event of impact, we inform you by text message during your journey and offer you repair or replacement without obligation. * Inventory of fixtures (free)**: an inventory of fixtures is included in your booking.
Additional information
We are a valet parking service with private professional parking. We are not affiliated with the airport. Lyon Saint-Exupéry.
The rates for Le Voiturier Lyonnais are very affordable. We offer dynamic prices depending on the period, so don't hesitate to come back and check the latest updates on our site or contact us. sign up for our mailings.
Information
Our organisation and operation are very simple, so you don't have to waste any time. operation in video.
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